Cram Pro is a subscription. How billing and refunds work depends on where you subscribed: on this website (cramaiapp.com) or through the iOS App Store. This policy explains both, and how to reach us if something isn't right.
1. Purchases made on our website
Subscriptions started on cramaiapp.com are sold and processed by Paddle.com Market Ltd ("Paddle"), our merchant of record. Paddle handles payment, applicable taxes, receipts, and refunds for these orders, and the charge on your card or bank statement will appear with a "PADDLE.NET*" prefix. Paddle's Checkout Buyer Terms apply to these purchases in addition to this policy.
2. Free trial
The annual plan includes a free trial. Cancel before the trial ends and you won't be charged anything. When the trial ends, the subscription starts and the plan price is charged to your payment method.
3. Cancelling your subscription
You can cancel at any time. Cancelling stops future renewals; you keep Cram Pro access until the end of the period you've already paid for. Cancelling does not by itself refund the current period — see section 4 for refunds.
- Website purchases: use the subscription management link in your Paddle receipt email, or email us and we'll cancel it for you.
- App Store purchases: manage or cancel in your Apple account's Subscriptions settings. Deleting the app does not cancel a subscription.
4. Refunds for website purchases
Website purchases follow Paddle's refund policy: you can request a refund within 14 days of a charge — the initial purchase or a renewal — and Paddle will refund it in full to your original payment method. Refunds typically arrive within 5–10 business days depending on your bank.
To request a refund, email support@cramaiapp.com with the email address you purchased with (include the order number from your Paddle receipt if you have it), or contact Paddle directly using the link in your receipt email.
5. Your statutory rights
Nothing in this policy limits your mandatory consumer rights under the law of your country of residence, including statutory withdrawal rights for consumers in the EU/EEA, UK, and Norway.
6. App Store purchases
Subscriptions bought inside the iOS app are billed by Apple, and only Apple can issue refunds for them. Request a refund at reportaproblem.apple.com with the Apple ID you purchased with. We can't access Apple's billing systems, but email us if you need help with the process.
7. Contact us
Questions about billing or this policy? Email support@cramaiapp.com. Sunbranch AS, Norway.